This course is designed to introduce participants to the Operations section as it pertains to the Incident Command and will prepare participants to serve in a leadership role within the Operations section on an Incident Management Team. It will cover the role and responsibilities of the Operations Chief, provide an overview of the subordinate positions found within the Operations section and will look at how service delivery – from food service to disaster social services to bulk distribution -- is set-up, managed, coordinated, and demobilized through the Operations section. .

Introduction to Emotional and Spiritual Care (ESC) is designed to train all Salvation Army disaster workers with the basic skills necessary to offer emotional and spiritual care, as needed, to disaster survivors and first responders. Participants will explore how their cultural and religious practices may influence their responses to disaster survivors and first responders who have different cultural and religious beliefs. Participants will also review the most current research regarding the spiritual climate in the United States and will reflect on how to provide spiritual care for those individuals with different beliefs. Finally participants will be introduced to three approaches for offering emotional and spiritual care during a disaster: ministry of presence, ministry of listening, and the ministry of caring. Each approach is similar and yet different and take into account the comfort level of disaster workers as well as the needs of survivors and first responders. .

During a disaster, the first gesture of comfort The Salvation Army offers is often a cold drink and a hot meal from one of its mobile feeding units. The Disaster Food Service & Canteen Operations course is designed as the starting point for any disaster worker who wishes to be a part of disaster food service operations. Participants who complete the course will learn about the different types of Salvation Army food service equipment, the essentials of building a food service team, canteen operations and maintenance, and the basics of menu planning..

The gateway course to The Salvation Army’s disaster training program, Introduction to The Salvation Army Emergency Disaster Services, is required for all disaster workers. The course offers an overview of The Salvation Army's mission, the services it provides during a disaster, and prepares participants for their first disaster assignment, describing everything from packing to travel to self-care. This course is available in both a classroom and an online self-study version and is a prerequisite for most other Salvation Army disaster training courses..